Refund Policy
At My Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the following refund and return policy.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and any included accessories, tags, or documentation.
Items that have been used, damaged after delivery, altered, or returned without their original components may not qualify for a refund.
How to Request a Return
To request a return, please contact us at Support@BrightNeust.shop and provide your order number, the name of the item, and a brief description of the reason for your return.
Our customer service team will review your request and provide return instructions if your request is approved. Please do not send merchandise back before receiving return instructions from us.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. We may request photographs or other information to help us investigate the issue.
Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate solution.
Refund Processing
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Non-Refundable Situations
Certain items may not be eligible for return or refund where applicable, including products that have been used, damaged through customer handling, or returned outside the applicable return period.
Return Shipping
Unless an item is defective, damaged upon arrival, or incorrectly shipped, return shipping costs may be the responsibility of the customer.
Contact Us
For questions regarding returns or refunds, please contact:
My Store
CRYSTAL HARPER
50 S Fillmore St
Beverly Hills, FL 34465
United States
Phone: +1 305-970-7461
Email: Support@BrightNeust.shop
Website: BrightNeust.shop